Terms & Conditions

Wilmas Wagnificent Pet Spa Terms & Conditions

By making a booking with Wilmas Wagnificent Pet Spa (known herein as Wilmas), you agree to our standard Terms & Conditions as set out herein:

Wilmas Wagnificent Pet Spa Terms & Conditions

Bookings, Payments and Cancellations

Bookings

At the time of booking via our automated bookings system, you may amend your original booking once only (up to 3 days before the original booked date) to a different date (aligned to our availability).

If Wilmas accepts a request to change the services booked, the original price and completion times in the booking will be adjusted by Wilmas as appropriate, and the changes notified to the customer. Wilmas may decline to carry out any requested changes due to time availability or other reasons that prohibit the smooth running of Wilmas business.

* No fee is applied for rescheduled appointments respecting the condition stated above.

Cancellation

You may cancel your original booking up to 3 days before the original date booked. Less than this or a no show to the appointment will result in a one-off charge of the original full groom value. This will need to be paid in full before securing the next appointment.

Payments

There may be occasions where additional grooming is required beyond what was initially quoted and couldn’t reasonably be identified or foreseen at the time of booking. We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility, and Wilmas shall not be liable for these.

Please pay the balance due by cash, credit/debit card or by BACS transfer. Payment must be made when collecting your dog from the salon (card or cash) or during the groom if paying by BACS. We will confirm receipt before releasing your dog to you. Wilmas Wagnificent Pet Spa Terms & Conditions

Time Keeping

We work by appointment only. If you are late by more than 15 minutes (without notice) your appointment may be rescheduled. Most grooms will take 2/2.5 hours or more depending on the size of the dog and its coat condition. If you think you will be late, please call Wilma’s in advance to advise.

Please plan to arrive 5 mins early for your appointment. We do not have facilities to separate more than 1 dog being treated per groomer. WE CAN NOT accept the next dog until the previous dog has left the salon. I will come out of the salon to take your dog in and will call you around 20 minutes before the groom has finished to notify you of a time to collect your dog.

Groom Duration

Times for commencement and completion of any grooming service given by Wilmas are given in good faith, however, unless specifically guaranteed, Wilmas will not be liable for any delay in commencement or completion of a grooming service.

Where appropriate, Wilmas will notify the customer of any delays at the earliest opportunity.

Your Pet’s Health & Welfare

By attending the appointment, you the owner, confirm that your dog is fit and healthy. Grooming of sick and/or elderly dogs is entirely at owner’s risk. We do not take responsibility if your dog develops an allergic reaction to any grooming products. Please let us know of anything in advance, if known, or please notify us of ANY irritations caused afterward, there are changes that can be made for future grooms to minimise these factors.

Our Safety

We are at liberty to muzzle your dog if it presents danger to us. Any dog that portrays any aggressive behaviour will not be accepted for grooming. Please notify me beforehand if your dog has any aggressive tendencies or behavioural issues and we can advise further.

Grooming Accidents

Accidents do occur, this comes with working with tools that are very sharp on a moving object such as a dog. Every precaution will be taken to prevent injury from occurring, however, if this does happen and your dog needs to be taken to a vet, we are not liable for costs incurred. 

Neglected & Matted Coats

One of our core belief’s is “Humanity before Vanity”. I will not accept liability for any conditions arising following the clipping of a matted dog. Examples are, but not limited to, irritation, redness and nicks from the blades. Conditions can already be present beneath the knots and matts that are not visible until the matts have been removed. We will always be honest and advise if we feel a vet should examine your dog. Having matted hair or tight knots removed from your dog may make him/her feel strange for a few days after being clipped so be aware they may cause injury to themselves via scratching. 

Ear Plucking

We will only pluck the hairs from the opening to the ears if the owner has requested this and if the dog is a regular visitor to our salon for grooming. We can advise the owner how to pluck the hair away so you are able to do this at home, alternatively a vet will be able to do this for you if you are not confident enough to do this yourself. 

Fleas & Ticks

If fleas have been found on your dog and we have not been informed of the possibility of your dog having fleas, an additional cost of £20 (on top of the groom price) will be incurred in order to pay for the products required to treat the salon and prevent cross contamination to other dogs. We will take extra care in the bathing process to maximise the chance of washing them all off the dogs coat during the bath.

If this occurs, you are also advised to treat the dog once you are home, products are readily available from retailers or vets. 

Anal Glands

I do not preform anal gland expression. Please seek treatment from your vet for this. 

Guarantee

Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advice on how to care for your dog following a groom, but Wilmas cannot be held responsible for your actions, or any subsequent issues caused directly or indirectly by yourself. 

Groom Feedback

If you are dissatisfied with any aspect of your dog’s groom, please let us know ASAP. We welcome feedback, and this can be done via the Wilma’s Wagnificent Pet Spa Facebook page. We do however request you to discuss any issues with us first to give us the chance to explain or rectify the issue should it need readdressing.

Photo Permission for Website & Social Media Use

In accepting to have your Dog(s) groomed at Wilma’s, you agree to allow Wilma’s to copyright, publish and use Photos of your dog(s) in print and electronic formats such as publications, videos, and social media (including website, Facebook and Instagram). You understand those photos may be published in any of these media without restriction. You understand that I will not receive payment or other compensation for use of any Photos.

Photo Markings

All Photos will include a watermark notice in the “Brand” of Wilma’s.

Ownership of Photos

The Dog Owner agrees that subject to the rights and licenses granted herein, Wilma’s is, and will remain, the sole and exclusive owner of all rights, title, and interest, throughout the world, to all Photos and any copies of the Photos.

Restrictions on Use

Wilma’s will not use the Photos for any of the following purposes:

(A). No Unlawful Use. Wilma’s will not use the Photos in any unlawful manner, such as pornography or defamation.

(B). No Use in Trademark or Logo. Wilma’s will not use the Photos in any trademark, design, logo or other marks.

(C). No Products for Resale. Wilma’s will not use the Photos in any goods or products where the Photos are the primary value.

(D). Wilma’s reserves the right to which of the Photos to publish in the public part of the site, it will be depending on the characteristics or parameters of the Photo.

Digital Content & Social Media

All content and photography contained within this website and social media, unless otherwise credited, is the property of Wilmas, and may not be used, copied, modified or republished without the written permission from us.

Any links to Third Party websites or social media are provided for information purposes only. We do not review, endorse or guarantee information contained within them. Wilmas Wagnificent Pet Spa Terms & Conditions

If you would like to link to this website, you may do so providing you do not represent any false information or misrepresent your relationship with Wilmas. 

Force Majeure

Wilmas will not have any liability to the customer if prevented from performing the contract on account of force majeure, which includes, but is not limited to, weather conditions, war, terrorism, strikes or difficulty in obtaining materials and labour. In any of these circumstances, Wilmas reserves the right to cancel or suspend any services. Wilmas Wagnificent Pet Spa Terms & Conditions 

Law & Disputes

The contract between Wilmas and the customer is governed by English law.

  • Any dispute which cannot be settled amicably will be referred to mediation at the request of either party.
  • Any dispute that is not settled will be resolved in the English courts.

Limitations of Liability

Except for any remedies that cannot be excluded or limited by law, Wilma’s, will not be liable under this agreement to the other party, any affiliate or another third person for any indirect, incidental, consequential, special, reliance, or punitive damages or lost or imputed profits, lost data or cost of procurement of substitute goods or services.