Frequently Asked Questions

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Wilmas Wagnificent Pet Spa has expert dog groomers will do everything they can to make the grooming experience easy and relaxing for your dog. Skilled in all dog breeds, we will work to achieve your desired groom. If you’re unsure what you want, we will discuss different styles with you, so that you won’t be surprised by the final outcome. We keep digital records of all our canine clients, so if you want a certain style each time, we’ll know what to do without further instruction. Frequently Asked Questions

At Wilmas Wagnificent Pet Spa we pride ourselves on delivering outstanding dog grooming and styling. Our salon is run by expertly trained and knowledgeable staff and fitted with the very best equipment to make your dog’s experience a stress-free one. To get the most out of your appointment, we think it’s important that you get to know us. That’s why our friendly team is always on hand to have a chat or answer your questions.

Above all, you should not overlook using a dog groomer regularly! Grooming your dog should be regular appointment, to ensure that your dog is living its best life, as well as fostering good health and wellness. Frequently Asked Questions

Appointments & Scheduling

We don’t encourage owners to be present as having the owner around often leads to the dog being unsettled, this then lengthens the time taken to complete the grooming. If any difficulty with a dog arises the owner will be consulted immediately.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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Some customers feel their dog will be better behaved if they stay with them, but in most cases, this can have the opposite effect. Dogs can be nervous at first because they may not be used to staying with me or being without you for long, but they soon get used to the routine of being groomed and will enjoy the calm environment we have at Wilmas Wagnificent Pet Spa. If you stay, your dog will be poised ready to go with you and they won’t be able to relax so it will be best for you to quietly leave after your consultation and I will return to you your happy clean dog after the groom.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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Booking an appointment for a grooming service ahead of time ensures that you and your pet are not kept waiting any longer than necessary. Saturdays tend to be especially busy. We’re happy to take late bookings when we have availability.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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Please make sure you walk your dog before your appointment. This releases energy and allows your dog time to toilet, before the grooming process starts. A good walk will make the grooming time easier and more enjoyable for your dog.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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Yes, you do. However, on occasions I do have available spaces at short notice so always phone to enquire. I do recommend you book 4-6 weeks in advance and most of my customers book two treatments in advance to ensure an appointment.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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Wilmas Wagnificent Pet Spa appointments are scheduled on a first-come / first-serve basis and can be made via voicemail, text, email, or on this website. Please keep in mind that it will take time to respond to scheduling requests and that calls are not answered during grooming appointments. After an initial visit, recurring follow-up appointments in advance are suggested for you to get the day and time you want.

Note that during holiday seasons appointments for dog grooming fill up quickly, and regular customers will be served first.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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A complete groom can take from 1.5 to 3 hours depending of the size, breed, and condition of the dog. Every pet is different. Times are adjusted to meet the needs of the pet.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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This will depend on which treatment your dog is having. If you are bringing your puppy to us for their first visit, they usually stay with us for a maximum of 1 hour (this gives us plenty of time for cuddles) and for them to have a bath, nail trim and ear clean. Usual treatments last for approximately 2 hours maximum as we do NOT run a conveyor belt type grooming salon. Each dog is bathed and dried by hand. We want to make their experience as positive as we can.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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You may find your appointment takes longer than anticipated. This is because I take my time to ensure your pampered pooch is relaxed and you get the best possible service.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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My full attention is given to the dog that is being groomed, so unfortunately, I sometimes must rely on voicemail. I try to return all calls and voicemails the same day and can’t do this while driving since I need to write down information about you and your pet. Please be patient, and I will return your calls as soon as possible. I do appreciate your calls and your business.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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Before jetting off with your dog be sure to ask for any care instructions between visits. If you and your pet are happy with the grooming experience, also consider scheduling their next appointment. You want your pet to be on a regular grooming schedule that accounts for busy times of the year. Based on the type of service, your dog may need more frequent visits. In either case, I will help you determine and put together a schedule to accommodate both you and your pet.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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When you arrive at Wilmas Wagnificent Pet Spa, I will perform a visual and physical screening of your pet. This includes evaluating the eyes, ears, teeth, nose, underside, skin and coat, and nail and pads. Once complete, we will discuss grooming packages and suggest specific treatments unique to your pet. During this time, you can provide any special grooming instructions or a haircut you have in mind.

This is also a great opportunity to bring up known issues your pet has, from limping to allergies, and for older pets, the location of benign lumps. Letting your pet’s stylist know these conditions will help them recommend a custom grooming plan for your dog. When deciding on the service, ask what tools or products you’ll need for regular maintenance. This will help you determine whether the service suits both you and your pet’s lifestyle.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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Please call us to cancel and re-schedule as soon as you know that you won’t be able to keep the appointment. We require 3 days’ notice to allow us to fill the appointment time.

Due to the loss of (self-employed) income from the lost appointment, it is necessary to charge a 100% fee for any appointments which are not cancelled / rescheduled within 3 days of the appointment time.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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It is advisable that you book your dog in again when you pick them up. We suggest that you phone up at least two weeks in advance of when you dog is due to be groomed to make an appointment. If your dog only requires a bath and groom with no trimming, then we may be able to fit you in sooner. We also operate a cancellation list if you require a more urgent appointment. Our Christmas bookings are in high demand and will need to be booked around October time to avoid disappointment.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

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It’s always my goal to have your dog ready as quickly as I can… but I won’t put your dog in a stressful or dangerous situation to do that. Sometimes, dogs need a break during their grooming session. I use sharp scissors to trim your dog’s hair, and rushing can be dangerous. My priority is to treat your dog with respect and love. My goal is for your pet to look forward to grooming visits! If you have any questions that weren’t answered here, feel free to give us a call.

Wilma’s Wagnificent Pet Spa

Dog & Pet Grooming

 

Furzenhall Farm

Furzenhall Road

Biggleswade

SG18 0AD

Facebook Logo & link to Wilmas Wagnificent Pet Spa Facebook Business Page
Instagram Logo & link to Wilmas Wagnificent Pet Spa Instagram Business Page
Twitter Logo & link to Wilmas Wagnificent Pet Spa Twitter Page